Last updated: 6 Oct 2026
These Terms and Conditions ("Terms") govern your use of the Rexer – Car Rides app, the Rexer Driver app, and our website (together, the "Services"), operated by Rexer Group LLC ("Rexer", "we", "us").
By creating an account or using the Services you agree to these Terms. If you do not agree, do not use the Services.
Rexer is a technology platform that connects riders seeking transport with independent drivers willing to provide it. Rexer is not a transport company and does not provide transport services. Drivers are independent contractors, not our employees or agents. We are not a party to the transport contract formed between a rider and a driver.
You must be at least 18 years old and legally able to enter into a binding contract. By using the Services you confirm that you meet these requirements and that all information you provide is accurate and current.
Fares may include a base fare, distance and time charges, waiting time, tolls, applicable taxes, a processing fee where a card or digital wallet is used, and any surge or zone pricing in effect. Any fare shown before booking is an estimate. The final fare is calculated at the end of the trip based on the actual distance and duration, and may differ from the estimate – for example if the route changes, there are additional stops or waiting time, or traffic conditions change.
Tolls, parking, airport levies and similar charges incurred during your trip are added to your fare and passed through to you.
Where a wallet is available, funds added to it may be used only to pay for the Services. [STATE WHETHER WALLET FUNDS ARE REFUNDABLE OR NON-REFUNDABLE, AND ANY EXPIRY.]
Promotional codes and credits are subject to their own terms, may expire, have no cash value and may be withdrawn or amended at any time. They may not be duplicated, sold or transferred.
If you believe you have been charged incorrectly, contact us at [SUPPORT EMAIL] within [NUMBER] days of the trip. We will review the trip record and, where a charge was made in error, refund it to the original payment method. Refunds may take several business days to appear depending on your bank or payment provider.
When using the Services you must not:
We may refuse service, suspend or terminate accounts for breach of these rules.
If you use the Rexer Driver app, you also agree that:
Riders and drivers may rate each other after a trip. Ratings help maintain service quality. Persistently low ratings may result in account deactivation. Ratings must be honest and must not be used to harass or discriminate.
The apps include an emergency assistance feature. It is not a replacement for the emergency services. In an emergency, call your local emergency number first. Emergency features depend on your device having network coverage, location access and sufficient battery, and may not operate in all circumstances.
We are not responsible for items left in a vehicle. If you lose something, contact us at [SUPPORT EMAIL] and we will try to put you in touch with the driver. A return fee may apply.
The Services, including all software, text, graphics, logos and trade marks, are owned by us or our licensors. We grant you a limited, non-exclusive, non-transferable, revocable licence to use the apps for their intended purpose. You may not copy, modify, distribute, sell or create derivative works from any part of the Services.
The Services rely on third-party providers including mapping, payment and notification services. We are not responsible for the availability, accuracy or conduct of those services. Your use of them may be subject to their own terms.
To the maximum extent permitted by law, the Services are provided "as is" and "as available". We do not warrant that the Services will be uninterrupted, error free, or that vehicles will arrive within any estimated time. Estimated arrival times, fares and routes are indicative only. We do not guarantee the quality, suitability or safety of any driver, rider or vehicle.
To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential or punitive damages, or for loss of profit, revenue, data or goodwill, arising from your use of the Services. Our total aggregate liability arising out of or relating to the Services is limited to the greater of the amount you paid us for the trip giving rise to the claim, or [AMOUNT, e.g. AED 500].
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded, including liability for death or personal injury caused by negligence, or for fraud.
You agree to indemnify and hold us harmless against any claim, loss, liability or expense arising from your breach of these Terms, your violation of any law, or your infringement of any third party's rights.
You may stop using the Services and delete your account at any time from Settings › Delete Account. We may suspend or terminate your access at any time, with or without notice, if you breach these Terms, if required by law, or where we reasonably believe it necessary to protect the safety of users. Amounts you owe remain payable after termination.
We may update these Terms from time to time. The updated version will be posted here with a revised "Last updated" date, and where changes are material we will notify you in the app. Continued use of the Services after an update means you accept the revised Terms.
These Terms are governed by the laws of [JURISDICTION, e.g. the United Arab Emirates]. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of [CITY/EMIRATE]. We encourage you to contact us first at [SUPPORT EMAIL] so we can try to resolve the matter informally.